USVI-On-Line

Don't feel like you're alone!!

US Airways just did the same thing to us! I booked tickets and seats for 4 passengers 6 months ago. I selected seats for all 4 legs and PAID MY $1,650 to secure the reservation.

Today - they bumped our seats and "will assign at check-in". Of course, they ARE giving me the option to purchase premium seats (yeah - the ones I already paid for 6 months ago!!!) today if I want to assure our party the chance to sit together on the Cincinnati - Charlotte flight.

I think it's the only industry in the nation that takes a customer-last approach to business.

Oh well - guess I'll get up at 6:40am next Saturday to attempt to get seat assignments 24 hours in advance.

See you next week!
VI

Mary Beth - 3/11 - 3/18

The story get's better. For our return flight to Albany we received a notice that there were some itinerary modifications due to schedule changes. When I checked online our 2:30 STT-EWR-ALB had changed to a 9:40 STT-SJU(Cape Air)-EWR-ALB. The reason - later STT EWR + Earlier EWR-ALB = 10 min connection time. I got on the phone immediately and talked my way into a Delta flight leaving at 2:45 - cool. (Delta had plenty of seats to offer us) Here's the kicker. My Parent in laws and sister/brother in laws on the same return flight got no where. The best continental would do was cut them loose for a full refund.

I'll post when I find out how they fared.